·   Extremely proficient with following computer applications: MS Office, Word, PowerPoint, Excel, Outlook.

·   Ability to work in a fast paced and changing environment which necessitates effective time management and multi-tasking ability while interacting with customers.

·   Comfortable with customer communication and interaction being non-scripted.

·   Organize own work, coordinate projects, set priorities, and meet personal as well as store goals a minimum amount of direction.

·   Use initiative and independent judgment within established company policy and procedural guidelines.

·   Communicate effectively with co-workers, subordinates, superiors, the general public, and others to exchange or convey information.

 

SKYBEAM/ JAB CORP              Arlington, TX

Dispatcher                 2012-Present

·   Serve as communication link between field personnel, office personnel, and customers in a manner consistent with company policies and procedures.

·   Relay work orders, messages, and information to or from work crews, managers, and field supervisors.

·   Close out work orders for technicians as well as add equipment to said account and properly balance all services.

·   Contact customers to confirm service appointments as well as take corrective action to resolve concerns prior to the technician’s arrival.

·   Route escalations to the proper field group and monitor work order completions throughout the day communicating that information to field and office management groups.

GREYHOUND LINES, INC.                            Dallas, TX

Dispatch Supervisor              2008 - 2012

·   Assign operators and equipment to schedules.

·   Communicate with the field supervisors and administrative staff on any updates on operators, schedule routes, and/ or equipment changes. 

·   Answer incoming calls regarding weather issues, road failures, signing schedules in/out, adding extra capacity to schedules, operators’ complaints, questions and concerns.

·   Maintain several location schedules, operators and equipment assigning throughout the day. 

FUTURE TECHNOLOGIES, INC              Plano, TX

Lead Dispatcher              2003 - 2007

·   Answer inbound call from customer service reps concerning customer questions, concerns, and complaints after installation.

·   Perform outbound calls to customers to ensure 100% satisfaction and/or setup service call appointments for follow-up services needed.

·   Dispatched installs (video, high speed internet, and telephone) to field technicians in a timely manner as well as add equipment (converters, modems, etc) to accounts.

·   Performed daily check in with all field technicians. Ensured all paperwork and money collected from customers balanced. Also, reconciled billing codes with technicians before submitting for invoicing.

Skyline High School                                                                      1994- 1998